Terms & Policies

Thank you for choosing Keiki Seat Spa for your child car seat and stroller cleaning needs. Please read the following Terms & Policies before submitting a booking request.

1. Booking Requests & Appointment Confirmation

Submitting a booking request does not guarantee service or an appointment.

All requests are subject to review and availability. We will review your request and contact you regarding your requested drop-off date and time.

Your service is not confirmed until we have approved your request and payment has been received.

You will receive confirmation from us once your appointment has been officially confirmed.

2. Drop-Off & Pickup

Customers are responsible for bringing their items to the designated drop-off location at the confirmed date and time.

Please arrive during your scheduled drop-off window so we can properly receive and document your items.

Your completed items will be available for pickup once we notify you that your service is complete.

Customers are responsible for picking up their items within the agreed-upon timeframe.

3. Cleaning Services

We provide cleaning services for:

• Infant car seats

• Convertible car seats

• Single strollers

• Double strollers

• Pet strollers

• Quick refresh cleaning services

• Applicable add-on services

The specific services included depend on the service selected at the time of booking.

Cleaning results may vary depending on the item’s material, age, condition, type of stain, contamination, previous use, and manufacturer care instructions.

Cleaning does not guarantee that every stain, odor, discoloration, or mark will be completely removed.

4. Turnaround Time

Our standard turnaround time is within 48 hours.

Next-day service is available Tuesday through Sunday when availability allows. Next-day service must be specifically confirmed by us and is not guaranteed simply because a customer selects or requests a particular date.

Turnaround times may occasionally be affected by circumstances outside our control. If there is a significant delay, we will communicate with the customer.

5. Item Condition & Disclosure

Customers must provide accurate information about the condition and history of items submitted for cleaning.

Please disclose if an item:

• Has been exposed to pets or animals

• Has been exposed to tobacco, including cigarettes or vaping

• May have been exposed to bugs or insects

• Has significant spills, stains, odors, or contamination

• Has existing damage or unusual conditions

Items suspected of having bugs may require special handling or may be declined for service in order to protect staff, other customers, and other items.

Disclosure of possible bug exposure does not automatically prevent service. We will determine whether and how the item can safely be accepted.

6. Existing Damage & Cleaning Limitations

Customers understand that cleaning may reveal existing damage, wear, discoloration, deterioration, or other conditions that were not readily visible before cleaning.

We are not responsible for pre-existing damage or deterioration.

Cleaning may not remove every stain, odor, discoloration, or other imperfection.

If we determine that an item requires a different cleaning process, additional work, or cannot safely be cleaned using our standard process, we will contact the customer before proceeding when reasonably possible.

7. Pricing & Additional Services

Prices are based on the service selected and the information provided by the customer.

Additional services or add-ons may result in additional charges.

If the condition of an item requires a service or charge that was not included in the original request, we will communicate with the customer before proceeding.

8. Payment

Payment is required before a service is considered confirmed.

Submitting a booking request does not constitute confirmation of an appointment.

Customers will receive payment instructions after their request has been reviewed and approved.

9. Cancellation, Refund & Rescheduling Policy

We understand that plans can change. Please review the following policies before submitting your booking request.

Customer Cancellations

Cancellation before drop-off:

If you cancel your service before dropping off your item and before our initial inspection has been completed, you are eligible for a full refund of your payment.

Cancellation after initial inspection:

Once your item has been dropped off and our initial inspection has been completed, no refund will be offered.

No-Shows

If you do not arrive for your scheduled drop-off appointment, your payment is non-refundable.

However, we are happy to offer one opportunity to reschedule your service, subject to availability.

Rescheduling

Customers may request to reschedule their drop-off appointment as long as the request is made more than one (1) hour before the scheduled drop-off time.

Rescheduling is subject to availability.

Requests made within one hour of the scheduled drop-off time, or after the scheduled drop-off time has passed, may be treated as a no-show and are not eligible for a refund.

If We Need to Cancel

If we need to cancel your appointment for any reason, we will contact you as soon as possible.

We will offer you the option to reschedule your service or receive a full refund of any payment made for the cancelled service.

Payment & Confirmation

A service is not considered confirmed until your booking request has been approved and payment has been received.

By submitting a booking request and making payment, you acknowledge that you have read and agree to this Cancellation, Refund & Rescheduling Policy.

10. Car Seat Installation

We do not provide car seat installation services as part of our cleaning services.

The customer is solely responsible for reinstalling the car seat in the vehicle after cleaning.

Customers should follow the car seat manufacturer’s instructions when reinstalling the seat.

11. Safety Testing & Certification

Our services are cleaning services only.

We do not provide:

• Car seat safety testing

• Crash testing

• Safety certification

• Certification of an item’s suitability for continued use

• Repairs or modifications

• Determination of whether an item has been compromised in a crash

• Car seat installation

We do not represent that cleaning an item makes it safe for use or extends its useful life.

Customers are responsible for determining whether an item remains appropriate and safe for use and for following the applicable manufacturer’s instructions and recommendations.

12. Manufacturer Instructions

Cleaning services are performed with consideration for the item’s materials and, where available, the manufacturer’s care instructions.

Customers are responsible for providing accurate information about their item, including the brand and model when requested.

If manufacturer instructions are unavailable or unclear, we may contact the customer before proceeding.

13. Personal Belongings

Customers should remove all personal belongings and loose items from car seats, strollers, and other items before drop-off.

We are not responsible for personal belongings left inside submitted items.

14. Customer Acknowledgment

By submitting a booking request, the customer acknowledges and agrees that:

• Submitting a booking request is not a guarantee of service.

• The service is confirmed only after the request has been approved and payment has been received.

• They have reviewed the applicable cancellation and refund policy.

• Car seat installation is not included.

• They are solely responsible for reinstalling their car seat.

• The service is a cleaning service only and does not include safety testing, crash testing, repairs, or certification of an item’s safety.

• Cleaning does not guarantee removal of every stain, odor, discoloration, or imperfection.

• They have provided accurate information about the item and disclosed relevant conditions or contamination.

15. Changes to Policies

We may update these Terms & Policies from time to time. The current version will be posted on our website.

16. Questions

If you have questions about our services, policies, or a specific item before submitting a booking request, please contact us at:

Keiki Seat Spa

aloha@keikiseatspa.com

We are happy to answer questions and help determine which service is appropriate for your item.